Shipping & Returns

Shipping Information

Here at freshenup wipes we want you to stay fresh so you can play all-out, sweat harder, aim higher and not worry about the sweaty stuff. For us that means pronto. Your freshenup wipes typically delivers within 3-7 business days within EU, CH & UK only. As always, if you have a questions please drop us a line at info (at) freshenupwipes.com

Returns

What is your satisfaction guaranteed return policy?

We don't accept returns, but we have a 30 day satisfaction guarantee. If there's an issue with a product you received, please contact us. If you are dissatisfied with one of our Products for any reason, we will refund the amount paid for that Product. Refund requests must be made directly to info (at) freshenupwipes.com within 30 days of the date of shipment by freshenup wipes.

To initiate a return, please use our customer service portal. The link will be provided during the fulfilment process.

We are not liable for Products that are damaged or lost in transit to freshenup wipes. Promptly following freshenup wipes receipt of your request (typically within five (5) business days), freshenup wipes will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, freshenup wipes does not control when a specific credit card or payment method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback. We will not provide a refund for a request that is received by freshenup wipes more than 30 days after the date of original shipment. We also do not provide a refund for Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

What if any of my items arrived damaged?

Should any of your items be delivered to you in a damaged condition you must let us know within 3 days of delivery. Please submit a case with pictures to info (at) freshenupwipes.com

Also use the customer service portal which link you’ll receive during the fulfilment process of your order to return the damaged item within 30 days and will be able to choose a refund or a new shipment free of extra cost.